CUSTOM XPRESS IS A TRADE NAME UNDER OAK BRANDS LIMITED. SERVICES OFFERED UNDER THE NAMED TRADE NAME IS OBLIGATED TO OAK BRANDS LTD USER AGREEMENT & PRIVACY POLICY

Privacy Policy
Your privacy is very important to Oak brands. Users of this Site should refer to our Privacy Policy for information about how Oak brands collects and uses personal information. By accepting this Agreement you expressly consent to Olympia`s Grande disclosure and use of your personal information as described in the Privacy Policy, which is incorporated herein by reference.
Privacy Policy
Oak brands Privacy Policy
Thanks for using customxpress.co.ke(“Site”). At Oak brands, we are committed to protecting your privacy. We have created this privacy policy (“Privacy Policy”) to make sure you know what information we collect and how we use it. By using the Site, you expressly consent to the collection, storage, disclosure and use of your information as we have outlined in this Privacy Policy and you agree to the terms and conditions of this Privacy Policy.
We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we make any changes to this Privacy Policy, we will notify you in accordance with our User Agreement. If we make any material changes we will notify you by email or by means of a notice on this Site prior to the change becoming effective. In addition, if we make material changes to how we use Personal Information collected from children under age 18, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information. We also encourage you to check back, from time to time, and review this Privacy Policy so that you always will know what personally identifiable information we collect, how we use it, and to whom we disclose it. Your continued use of the Site will be subject to the then current Privacy Policy.
But first, a note about uploading and posting information on the Site:
At the time you register for a Oak brands account, you will choose and provide us with an email address and password. When you upload a design, post a comment or message on the Site, provide information in connection with features such as fan clubs, wish lists, forums, member profiles, reviews and recommendation your user name may be visible to other users.
Additionally, if yours or your child’s comment or message contains personally identifiable information and is posted by you in a page that is accessible to the public, third parties may make note of the information and you or your child may receive unsolicited messages from other parties as a result. Any content or information you upload that is visible to third parties may be read, collected, and used by others who access them. Our blog( to come later in the website) is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy. Always use care when you post such information.
What information do we collect? Information provided by you:
You may provide us with certain personally identifiable information when you:
• register for a Oak brands account;
• order products or gift certificates;
• request customer support or send us any other communication;
• sign up for newsletters, email alerts, and special offers;
• enter sweepstakes or contests;
• sign up for, or redeem, special offers;
• respond to surveys;
• use our Email-to-a-Friend or Refer-A-Friend features;
Such information may include your name, email address, billing address, shipping address, and credit card number. You may also provide us with information about other people, such as their email addresses, if you email a product to a friend or refer a friend to the Site or our promotions.
Information collected by Cookies:
Oak brands uses cookies on the Site to improve the quality of our Site and services to you. A cookie is a small text file on your computer which a website sends to your computer to allow the website to store information which uniquely identifies our users. Oak brands cookies do not collect or store personally identifiable information. Rather, the cookie stores a token which uniquely identifies a particular user at a particular time. That token is then linked to the user information in our secured databases. You can always delete the cookies and reset your browser to refuse all cookies or to display a message when a cookie is being sent. If you reset your browser, some of the Site features and functionality may not be available to you and you may not be able to take advantage of all the features on the Site.
We may work with other companies who place cookies or web beacons on our Site. We do not have access or control over these cookies. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements with Oak brands and other legal restrictions. Oak brands does not permit any of these companies to collect personally identifiable information using cookies or web beacons on our websites. Certain functionalities related to the provision of additional products and services require marketers to share website usage information about visitors to the Site, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, Oak brands third-party advertising company makes a note of some of the pages you visit on the Site through the use of pixel tags. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Information collected by Web Beacons and Log Files:
Oak brands collects certain non-personally identifiable information through the use of web beacons and log files. Such information may include your IP address, browser type, Site usage, and whether you opened emails you received from us.
Information collected through Product Reviews:
You may choose to submit a product review. If you post a review, we may ask for certain information to validate your review such as email address, photo, and your city/state/country of residence. If you submit a review, we may publish your geographic location or other anonymous information but your email address will be kept private. Additionally, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personally identifiable information. If you wish to update or delete your testimonial, you can contact us at [email protected]
How do we secure your information?
When you place orders or access your account information, we use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. The secure server software (“SSL”) we use encrypts all information you input before it is sent to us. In addition, your Oak brands account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
We operate internationally and many of our computer systems are currently based in Kenya. As a result, your personal data will be processed by us in Kenya where data protection and privacy regulations may not offer the same level of protection as in other parts of the world.
You may also choose not to provide us with certain information, but that may result in you being unable to use certain features of our Site because such information may be required in order for you to: register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our Site.
We work very hard to protect your privacy, but we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. While we use industry-standard precautions to safeguard your personally identifiable information, we cannot guarantee complete security. If you have any questions about security on our Site, you can contact us at [email protected]
How do we use your information?
We use the personally identifiable information you provide to:
• provide the features and functionality of the Site;
• fulfill your requests for our products and services;
• pay earnings;
• communicate with you about the status of your orders and other inquiries about our products and services;
• send you information about our products and services;
• for our internal business purposes, such as data analysis, audits and so forth;
• help us create content that is most relevant to you; and
• provide notices about the results of sweepstakes, contest, and other promotions.
We use your email address to communicate with you about your account and to send you certain notification emails. You can change the frequency of those emails in your Oak brands account settings.
When you purchase products from the Site, we may use your email address or other personally identifiable information to send marketing messages and notifications from time-to-time whether or not you created an account with us. You may unsubscribe or change the frequency of email notifications on the Account Settings page in “MyAccount.” If you email a product to a friend or refer a friend to the Site or our promotions, we will use your friend’s email to send them the e-mail you requested. Your friend’s e-mail addresses will only be used for this purpose unless permission is otherwise granted. Oak brands does not store this information. Your friend may contact us at [email protected] to request that we remove this information from our database.
We use non-personally identifiable information to monitor the use and performance of the Site so that we can learn more about how people use the Site which helps us improve our products and services and significantly enhance your experience on our Site.
Does Oak brands disclose the information it collects to outside parties?
We will share your personally identifiable information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personally identifiable information to third parties. Generally, Oak brands does not share personally identifiable information about you with other people or non affiliated companies without your consent except that:
Oak brands provides information to its agents and trusted service providers and contractors for limited purposes, such as fulfilling customer orders and processing credit card transactions; offering certain products and services; communicating with customers; providing customer service; managing information on our behalf; and enhancing the Site features and functionality. In such cases, we require that these parties agree to use the information solely for the purpose for which we provided it to them and in accordance with our Privacy Policy.
If you sign up for a promotion (e.g., a contest or sweepstakes offer) or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.
Oak brands provides its sellers with the first name and city/state/country of residence of Oak brands customers who have purchased such seller’s products. Oak brands may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:
• comply with law;
• comply with subpoenas, warrants, court orders, government investigations, or other legal process;
• enforce or apply the terms of any of our user or license agreements;
• investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity
• investigate fraud or similar claims;
• protect the rights, property or safety of Oak brands, our users, or others.
• to protect our operations; or
• to permit us to pursue available remedies or limit the damages that we may sustain.
Additionally, Oak brands releases certain information, including personally identifiable information, to report the sale of custom postage to the Kenya Postal Service (“E.M.S”). As part of our relationship with the EMS, we collect and may disclose information about purchasers of our Oak brands Custom Stamps products to the E.M.S at the request of E.M.S. To learn more about the E.M.S privacy policy, please visit the Kenya Postal Corporation Privacy Policy.
In the event that Oak brands is acquired by or merges with another company, Oak brands reserves the right to transfer all information we have collected from our users, in connection with such acquisition or merger. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
Oak brands may disclose non-personally-identifiable information to third parties in aggregate form or to potential business partners and investors.

Advertising
Oak brands may use third party service providers to place ads on our behalf across the internet and sometimes on the Site. They may collect anonymous information about your visits to our Site, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers,
In addition, Oak brands is a dynamic marketplace with a great number of branded products and content. We will offer our users the opportunity to opt-in to receive from our partners emails, notifications of promotions and the like offered by such partners. You have the right to decline to opt-in to take advantage of this service.
Social Media Features and Widgets
Our Site includes social media features, such as the Facebook Like button, and widgets, such as the “ShareThis” button or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
Facebook Connect or other OpenID provider
You can log in to our Site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Site to your profile page to share with others within your network.
Does this Privacy Policy apply when I access third party websites?
You may be able to access third party websites directly from the Site. However, this Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use personally identifiable information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your personally identifiable information to its provider.
GDPR AND OUR PLUGINS
JUNE 25, 2018
Our plugins and add-ons are compatible with GDPR. Below are the common questions related to GDPR.
Do your plugins track any data?
We do not track any user data via our plugins. But if our plugin depends on any third party service, they might track user data. This can happen in following two ways:
1. Embedded Widgets
Some of our plugins have features to integrate embedded widgets as is, from third party services (like Facebook Like, Facebook Recommend, Twitter Tweet official buttons). It is very likely that these widgets will become GDPR compliant before May 25th. Apart from this, you can include relevant text in the privacy policy of your website that we have mentioned below.
2. Third-party APIs/Connections
Our plugins send request to third party APIs via website-visitor’s web browser to fetch information (like social shares, social comment count). This request made by web browser may include IP address, which can then be seen by the third-party that it’s being requested from. This API request doesn’t include any personal data of the website user other than the IP address. To make your users aware of this, you can include relevant snippets in your website’s privacy policy.
Where is the data collected by your plugins stored?
We do not store any data fetched by our plugins on our servers, neither we share that data with any third party. Our plugins run absolutely on your website and store the data in the database of your website.
Do your plugins load any external scripts?
As mentioned before, our plugins run absolutely from your website and hence load the scripts too from your website with exception of third-party embedded widgets (like Facebook Like/Recommend official button, Twitter tweet official button, Facebook Comments) which require our plugin to load scripts from the servers of relevant service. You can include relevant snippets in the Privacy Policy of your website stating how these services handle privacy of your users.
GDPR Privacy Policy Snippets
Below are a collection of snippets that you can include in your website’s privacy policy, depending on which plugin and features you are using.
Social Login
If you are using social login feature of our Super Socializer plugin, you can add following in the privacy policy of your website:
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.
Facebook Comments
If you are using Facebook Comments feature of any of our plugin, you can add following in the privacy policy of your website:
We embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update
GooglePlus Comments
If you are using GooglePlus Comments feature of any of our plugin, you can add following in the privacy policy of your website:
We use GooglePlus Comments widget at our website for you to be able to comment at our webpages using your GooglePlus account. From this interaction Google automatically collects and store certain information in server logs like IP address, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, in accordance with their data privacy policy: https://policies.google.com/privacy
Disqus Comments
If you are using Disqus Comments feature of any of our plugin, you can add following in the privacy policy of your website:
We use Disqus Comments widget at our website for you to be able to comment at our webpages using Disqus commenting system. Disqus may collect information about you when you register for and use the Service. Such information may include “Personally Identifiable Information” which means information that identifies you as an individual, such information may include, but is not limited to, your name, email address, telephone number, username or account ID, and “Non-Personally Identifiable Information” which means information that does not identify you as an individual. Non-Personally Identifiable Information may include, but is not limited to, information about your browser, your IP address, device ID, what pages you visit on our Partner Sites, which website you came from, what advertisements you clicked on, whether on our Partner Websites, the Service or other third party websites, and other information about your online activity that does not identify you as an individual, in accordance with their data privacy policy: https://help.disqus.com/terms-and-policies/disqus-privacy-policy
Facebook Comments Moderation
If you are using our Facebook Comments Moderation add-on at your website, you can add following in the privacy policy of your website:
We collect the data related to the Facebook Comment you post, only from your consent that you grant before posting Facebook Comment at our website. This data includes your Facebook account name, unique Facebook account identifier, unique identifier associated to the posted Facebook comment, unique open graph object identifier of the webpage at which you posted the comment, unique identifier associated to the parent comment if you reply to an existing comment. This data is used to show recent Facebook Comments made all over our website and/or to show the old comments made at non-SSL webpages before we moved our website to SSL. You can revoke this consent at any time by sending us an email.
Facebook Comments Notifier
If you are using our Facebook Comments Notifier add-on at your website, you can add following in the privacy policy of your website:
We send the Facebook Comment you post, to page/post author and/or website administrator via automated email, only from your consent that you grant before posting Facebook Comment at our website. This data includes just the Facebook comment posted by you.
Social Analytics for Sharing
If you are using our Social Analytics for Sharing add-on at your website, you can add following in the privacy policy of your website:
We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy
Facebook Like, Facebook Recommend, Facebook Share official buttons

If you are using social sharing feature of our plugins and you have enabled any of these official buttons, you can add following in the privacy policy of your website:
We embed a Facebook widget to allow you to see number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update
Twitter Tweet official button

If you are using social sharing feature of our plugins and you have enabled Twitter Tweet official button, you can add following in the privacy policy of your website:
We use a Twitter Tweet widget at our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy#update
GooglePlus, GooglePlus Share official buttons

If you are using social sharing feature of our plugins and you have enabled any of these official buttons, you can add following in the privacy policy of your website:
We use a GooglePlus widget at our website. As a result, our website makes requests to Google’s servers for you to be able to share our webpages using your GooglePlus account. These requests make your IP address visible to Google, who may use it in accordance with their data privacy policy: https://policies.google.com/privacy
Linkedin Share official button

If you are using social sharing feature of our plugins and you have enabled Linkedin Share official button, you can add following in the privacy policy of your website:
We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy
Pinterest Save official button

If you are using social sharing feature of our plugins and you have enabled Pinterest Save official button, you can add following in the privacy policy of your website:
We use Pinterest Save widget at our website to allow you to pin images to Pinterest from our webpages. These requests may track your IP address in accordance with their data privacy policy: https://policy.pinterest.com/en/privacy-policy
Buffer official button

If you are using social sharing feature of our plugins and you have enabled Buffer official button, you can add following in the privacy policy of your website:
We use Buffer widget at our website to allow you to add our webpages to your Buffer account, which collects log data from your browser. This Log Data may include information such as your IP address, browser type or the domain at which you are interacting with the widget, in accordance with their privacy policy: https://buffer.com/privacy
Xing Share official button

If you are using social sharing feature of our plugins and you have enabled Xing Share official button, you can add following in the privacy policy of your website:
We use Xing Share widget at our website to allow you to share our webpages on Xing and this let Xing collate data about you automatically by means of tracking, in accordance with their privacy policy: https://privacy.xing.com/en/privacy-policy
Reddit Badge official button

If you are using social sharing feature of our plugins and you have enabled Reddit Badge official button, you can add following in the privacy policy of your website:
We use Reddit Badge widget at our website which may log information when you interact with the widget. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, user interactions (e.g., voting data), the requested URL and hardware settings, in accordance with their privacy policy: https://www.redditinc.com/policies/privacy-policy
StumbleUpon Badge official button

If you are using social sharing feature of our plugins and you have enabled StumbleUpon Badge official button, you can add following in the privacy policy of your website:
We use StumbleUpon Badge widget at our website which may log information when you interact with the widget. Log Data is a form of Non-Identifying Information, in accordance with their privacy policy: http://www.stumbleupon.com/privacy